FAQ
 

Consumer FAQ

Q: What method will you use to ship my order?

A: For Canadian destinations, we will ship to you using Canpar or Canada Post. In the United States, we ship using UPS. To calculate your exact shipping costs, please ‘check out’ your cart and use our shipping calculator.

Q: Is your website a secure shopping destination?

A: Yes. Our site is secured by Entrust.

SSL

Q: How long will it take for my order to arrive?

A: If you are located in Canada your order should arrive in 3-4 business days. If you are located in the United States, your order should arrive in 5-7 business days.

Q: What do I do if there is a problem with the products when I receive them?

A: If you receive your shipment and are not satisfied, please call us at 1-800-263-3551 or email our customer service department - dgeorge@candym.com.

Q: Are your products safe?

A: Our paper products are printed using vegetable based inks, and any external binding and glues are lead free. Our ceramic items are dishwasher and microwave safe, though to maintain the vibrant images it is ideal if they are hand washed. All of our products are third-party safety tested and meet all safety requirements.

Q: Will your wall calendars fit the frame I already own?

A: There are a number of frame manufacturers in the market place so it is difficult to know, however ours is the most popular and common size. Our wall calendars measure 13 3/8” wide by 24” high when unfolded and ready to insert. Please measure your frame to determine the fit. We also sell our high quality frames in a number of attractive colors and finishes.

Q: The site is not working properly for me – items won’t stay in my cart or it keeps asking me to login to my account again, what is the problem?

A: In almost all cases this problem is related to your computer’s security settings disallowing our website from placing cookies. A “cookie” is a small amount of data that our website stores on your computer while you visit us. Our website requires them to build a cart, and also utilizes them to gather anonymous traffic data. Pine Ridge Art does not use cookies to store any personal information or track any internet use other than as it relates to our website. In order for commercial websites to work, you must enable cookies.

General FAQ

Q: How do you find your artists?

A: We find artists through a number of channels, including local art shows, licensing agencies, trade shows and through self-submission.

Q: How do I submit artwork for consideration for Pine Ridge Art or Art Boutique by Pine Ridge Art products?

A: At Pine Ridge Art we are constantly seeking work for our Pine Ridge Art and Art Boutique brands. This could include but is not limited to fine art paintings and drawings, digital illustration and surface pattern design. For consideration by our Art Review Committee it is not necessary to send costly packages. Please send a link to your website or email us low resolution images along with any additional information about your work to artdirector@pineridgeart.com

Please do not send original artwork or items that are one of a kind. Please note only artists with whom we wish to work will be contacted and thank you for your interest in working with Pine Ridge Art.

Wholesale FAQ

Q: How do I become a retailer of your products?

A: Please indicate your interest by sending us a message using our “Request a Catalog” form. We will send you a catalog and make your sales representative aware of your location. In some cases your rep may suggest you carry only certain products. This is in order to help avoid any conflicts with other retailers in your area.

Q: Does Pine Ridge Art participate in any tradeshows where I can see the product?

A: Yes. Pine Ridge Art participates yearly in shows in Toronto, Denver, Minneapolis and more. Please follow our blog to see recent show announcements. For a schedule of upcoming shows, please email info@pineridgeart.com

Q: Do you have a sales rep in my area? How can I contact them?

A: We have reps throughout North America and a number of international distributors. Please click the retailers click here tab to see our list of reps.

Q: How do I become an international distributor of your products?

A: Please email us at: info@pineridgeart.com indicating your location. We will follow up with you to discuss the terms of distribution deals.

Other Questions
Please email your questions to info@pineridgeart.com and we will get back to you as soon as we can.

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